Real Avenue DesignComplete Web Solutions
Monthly Maintenance Plans
A Monthly Maintenance & Security Plan from Real Avenue Design will help you protect your website, which is a smart and valuable investment in your business.
Real Avenue DesignComplete Web Solutions
Monthly Maintenance Plans
A Monthly Maintenance & Security Plan from Real Avenue Design will help you protect your website, which is a smart and valuable investment in your business.
Once your website is live, it’s not only important to protect it from malware and hacks that can take your site down and affect your search engine rankings, but also to keep the tools in the site updated to make sure the site is running quickly and efficiently.
what is included ?
Software Updates
Just like your phone or computer, your website needs updates, too. Out-of-date plugins and software are the #1 leading cause of website hacks. Updates often feature security enhancements that prevent sites from being exploited. I take care of these updates for you.
Security & Monitoring
Website monitoring helps you identify your site’s performance problems. I have special tools that monitor your website’s traffic and activity, protect against potential hacks or breaches, and keep an eye on “uptime” to ensure your site is up and running fine.
Full Site Backups
Backing up your website consistently is critical for many reasons. Most importantly, if the site should need to be restored, transferred, or downloaded, I offer external backups and restore points for all clients on these plans.
Full Optimization
Websites need to load fast and perform well. To ensure speed, everything on the website – files, database, and media – need to be optimized. Using my special tools I keep your site optimized and running smoothly along with cleaning up your database regularly.
Analytics & Reporting
You shouldn’t have to try to determine what’s going on with your site. I take care of that for you with an in-depth report. It’ll highlight any work I’m doing on your site as well as some analytics overviews. Reports are sent to you by email.
Priority Support
You will get priority support. I’ll respond to your support emails with a higher priority than clients without a plan. I do my best to get back to you within 24 hours on business days. Typically, it is within hours.
Spam Monitoring
If you have a contact form on your website, you will get a ton of spam to your email without a filter in place. I will add a filter and monitor it for you.
Content Updates
Receive complimentary time each month for minor website content updates, additions, or changes (changing an image, updating text, etc). This alone is worth the monthly cost of the plan!
Reduced Hourly Rate
As a valued monthly plan member you will receive a reduced hourly rate for future work through me. So take a look at my Add-Ons page and take advantage of this perk!
my monthly maintenance plans
Standard
Low traffic, 1-10 pages- Plugin Updates
- Full Site Backup – Monthly
- Security Monitoring
- Spam Monitoring
- Uptime Monitoring
- Monthly Website Report
- Priority Support
- 45 min/month of content updates
- Discount on my hourly rate!
- No e-Commerce sites
- No membership sites
- No Hosting
Premium
Medium traffic, 11-20 pages- Plugin Updates
- Full Site Backup – Weekly
- Security Monitoring
- Spam Monitoring
- Uptime Monitoring
- Monthly Website Report
- Priority Support
- 60 min/month of content updates
- Discount on my hourly rate!
- No e-Commerce sites
- No membership sites
- No Hosting
Advanced
High traffic, e-Commerce- Plugin Updates
- Full Site Backup – Daily
- Security Monitoring
- Spam Monitoring
- Uptime Monitoring
- Monthly Website Report
- Priority Support
- 60 min/month of content updates
- Discount on my hourly rate!
- For e-Commerce sites
- For membership sites
- No Hosting
frequently asked questions
What happens if I pass on the maintenance plan?
If you decide to decline my maintenance plan, there’s a lot that can go wrong. Here are the top reasons I recommend you make sure your website is maintained:
- The site will not be optimized which leads to poor performance, slow loading times, and a gradual loss of Google SEO rankings.
- The site’s tools, plugins, themes, and WordPress itself will quickly go out of date which is the #1 leading cause of website hacks. It’s incredibly important to keep ALL your website tools and plugins up-to-date.
- You’ll have no backups or restore points so if the site gets hacked or breached, you could lose all your content, pages, and Google ranking.
- You won’t get a monthly report overviewing your site traffic, page views, etc.
- Most importantly, you won’t have me as your trusted webmaster to assist you with quick updates, tweaks, website issues, etc. Often you’ll have to try getting a hold of your hosting company for any assistance. (They'll most likely tell you they don't cover this kind of assistance and refer you to one of their affiliates that are double or triple my rates.)
That said, if you choose to forego my hosting plan, you will assume complete responsibility for the hosting updates, security, backups, and other services laid out in this plan by reviewing my LIABILITY CLAUSE that releases Real Avenue Design from any involvement if and when the website is breached, hacked or performs slowly because of the lack of proper optimization.
What happens if I don't enroll in the plan and my site gets hacked or infected?
I’ll clean and restore the site for a cleanup fee starting at $397. I’d then strongly recommend that you enroll in the maintenance plan and/or hosting plan immediately to make sure it remains clean and protected from malware and hackers.
What if my site gets hacked or compromised while I'm on the plan?
If your site should get compromised while you’re on the plan, I’ll take care of cleaning and restoring the site at no extra cost to you.
Do you take on sites that you didn't build?
Yes, but with strict conditions on a case-by-case basis. I have to be familiar with the technology used on your site. If I didn't build your site, I will charge a setup fee starting at $297 which covers my initial security scan, and gives me time to review the ecosystem of plugins on your website and install my tools.
Additionally, the site’s hosting must meet my requirements.
Are there cancellation fees?
There is no cost to leave.
My hosting plans are billed annually and can be discontinued after the contract is up. My Maintenance plans are billed monthly and can be canceled by contacting me and not renewing. I will automatically cancel the plan if I don't receive payment or communication from you within 7 days of your due date.
I do not prorate the remaining cost.
Is hosting included with a maintenance plan?
No. You'll have to buy a Hosting & Maintenance Plan to have both. I highly recommend this to provide you with a total package of protection and optimization.
What if I require more time than the monthly-support allows?
I’ll always try to get your updates done within the allotted time to save you some extra cost but if you have a decent amount of updates that will require more hours, I’ll give you a time estimate and do that at my hourly rate which is reduced for you as a special, monthly plan client!
Does my monthly update time rollover to next month?
No. The retainer of hourly updates is just covered for that month.
What's included in the monthly time?
Your monthly time covers any minor updates, additions or add-ons to your website content. For example, changing hours, company information, staff or team members, adding new photos, updating services, etc.
While I do my best to get updates done within your allotted time, if more time is required, we can do so at my hourly rate, which, as a maintenance plan or hosting plan subscriber, is discounted.
Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step-by-step website revamp. I am happy to do additional work on your website, either at my discounted hourly rate or via a discounted and separate fixed project price!
looking for an all-in-one plan?
I offer All-in-One plans that cover everything. You’ll have an expert managing your Hosting & Maintenance to provide you with a protected and optimized business site. This is highly recommended if you have an active site, e-commerce site, membership site, high-traffic site, or an advanced site.