Comprehensive Support Plans

Ensure your website runs smoothly and efficiently with our comprehensive support plans. Keep your site secure, updated, and performing at its best.

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Our Support Services

Key Features of Our Support Plans

We offer a comprehensive range of support services to keep your website in top shape. Here are some of the key features included in our plans:

Why Have a Support Plan?

Benefits of Our Support Plans

Our support plans offer more than just basic assistance. Here's why you should choose Real Avenue Design to be in charge of your website:

Choose Your Plan

Flexible Plans

Select the plan that best suits your business needs and goals.

All plans come with:

  • Hourly Rate Discount
  • Website Backups
  • Security Monitoring
  • Performance Optimization
  • Bug Fixes
  • Analytics Reports
  • Priority Support
  • Monthly Report
  • Essential Plan

    $47/mo
    Ideal for small businesses, DIYers, hobbyists, or startups looking for a professional support with essential features and ongoing support.
    • Up to 10 pages
    • Low traffic
    • Safe Updates
    • Zero Day patches
    • Monthly backups
    • Quarterly consultations
  • Pro Plan

    $77/mo
    Perfect for growing businesses needing advanced support and monthly edits to their website.
    • Up to 10 pages
    • Medium traffic
    • Safe updates
    • Zero day patches
    • Weekly backups
    • Quarterly consultations
    • 45 min. free updates
  • Pro Plus Plan

    $97/mo
    Perfect for growing businesses with larger websites needing advanced support and more monthly free time.
    • 11+ pages
    • High Traffic
    • Safe updates
    • Zero day patches
    • Weekly backups
    • Quarterly consultations
    • 60 min. free updates
  • eCom Plan

    $157/mo
    Designed for eCommerce sites needing advanced support and expert care to ensure seamless online sales and optimal performance.
    • Unlimited pages
    • High traffic
    • Updates tested on a staging site
    • Database optimization
    • Daily database backups
    • Monthly consultations
    • 60 min. free updates

Frequently asked questions

Find quick answers to common questions about our Support Plans and how we can help your business.

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  • What happens if I pass on the support plan?

    If you decline the support plan:

    • Your site won’t be optimized, leading to slow performance and poor SEO.
    • Tools and plugins will become outdated, increasing the risk of hacks.
    • You’ll lack backups, risking data loss if the site is breached.
    • No monthly traffic reports.
    • You won’t have me for quick updates and issues, relying on expensive, unhelpful hosting support.

    By passing on the support plan, you assume full responsibility for updates, security, and backups as detailed in the LIABILITY CLAUSE, releasing Real Avenue Design from any issues arising from lack of maintenance.

  • What happens if I don't enroll in the plan and my site gets hacked or infected?

    I’ll clean and restore the site for a cleanup fee starting at $397. I’d then strongly recommend that you enroll in the maintenance plan and/or hosting plan immediately to make sure it remains clean and protected from malware and hackers.

  • What if my site gets hacked or compromised while I'm on the plan?

    If your site should get compromised while you’re on the plan and no one installed unauthorized plugins without my consent or used weak, shared passwords, I’ll take care of cleaning and restoring the site at no extra cost to you.

  • Do you take on sites that you didn't build?

    Yes, but with strict conditions on a case-by-case basis. I have to be familiar with the technology used on your site. If I didn’t build your site, I will charge a setup fee starting at $297 which covers my initial security scan, and gives me time to review the ecosystem of plugins on your website and install my tools.

  • Are there cancellation fees?

    There is no cost to leave.

    My All-in-One plan and Maintenance plans are billed monthly and can be canceled in writing within 45 days before the last invoice is due. I will automatically cancel the plan if I don’t receive payment or communication from you within 30 days of your due date.

    I do not prorate the remaining cost.

  • What if I require more time than the monthly support allows?

    I’ll always try to get your updates done within the allotted time to save you some extra cost but if you have a decent amount of updates that will require more hours, I’ll give you a time estimate and do that at our hourly rate which is reduced for you as a special, monthly plan client!

  • Does my monthly update time rollover to next month?

    No. The retainer of hourly updates is just covered for that month.

  • What's included in the monthly time?

    Your monthly time covers any updates, additions or add-ons to your website content. For example, changing hours, company information, staff or team members, adding new photos, updating services, etc.

    While I do my best to get updates done within your allotted time, if more time is required, we can do so at our hourly rate, which, as a maintenance plan or hosting plan subscriber, is discounted.

    Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step-by-step website revamp. I am happy to do additional work on your website, either at my discounted hourly rate or via a discounted and separate fixed project price!

Secure Your Website Today

Ready to Get Started?

Protect your investment with our comprehensive support plans. Contact Real Avenue Design to ensure your site is always up-to-date and running smoothly.

Support Plan Interest Form

Thank you for your interest! Please fill this out and we'll get back to you on the next steps.